إلغاءات

RETURN & EXCHANGE PROCESS

* By default, approved returns will be refunded to your Lovilin Wallet, which can be used for future purchases on the website.

* If you prefer a refund to your original payment method, please contact our support team directly and we will assist you with the process.

* Refund requests are processed within 5–10 business days after receiving and inspecting the returned item.

For support, contact us via:

support@lovilin.com or through our website.

You can also request a replacement or return directly from your account through the Return Merchandise Authorization (RMA) system:

1. Log in to your account on the website.

2. Navigate to “My Returns” or “Request RMA” in your account dashboard.

3. Select the order and item(s) you wish to return or exchange.

4. Choose the reason for the return and specify whether you prefer a replacement or refund.

5. Upload an image showing the condition of the item if required.